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Customer Service

We appreciate your business very much and want to do everything we can to make your experience a fantastic one. So if there's anything we can do for you, any questions we can answer, don't hesitate to contact us.

If your question is customer-service related, please contact us via our contact us page,  email us at:  info@kitsel.com or contact us via live chat.   

*We do not provide phone support at this time.  The way to reach us is through email; we will get back to you within 24 business hours. Phone messages will not be responded to


What if I only get part of my order?

In order to provide you with the speediest service possible, items ordered together may not necessarily ship together. This will not affect your shipping charges.  You will be notified by e-mail if there are any delays in shipping.

Order Status:

Need to track your purchase? You can easily get your order status once it has been shipped from our warehouse.  Just log in to your account for order status and updates.

Easy Returns & Exchanges:

In the event you aren’t 100% satisfied with your Kitsel purchase or gift, we make it easy to get exactly what you want.  Instructions can be found under our Shipping & Returns section and RMA codes are issued directly from your account.  


Have a question about a product? Our Kitsel experts are always at the ready. If we don’t have the answer, we’ll find it for you!


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